Ways to contact Chase Home Lending

If you have questions or concerns about your Mortgage account, here are convenient ways to contact us:

Customer service

(Includes an automated response at any time)

• Phone: 1-800-848-9136
• We accept operator relay calls.
• Customer Service in Spanish: 1-855-280-4198

Representatives are available:

• Monday – Friday: 8 AM – 8 PM ET
• Saturday: 9 AM – 6 PM ET
• Sunday: Closed

Online or mobile banking support

• Phone: 1-877-242-7372
• We accept operator relay calls.
• Outside the U.S.: 1-713-262-3300

Homeowner's insurance inquiries

Property tax inquires

Financial hardship assistance

Representatives are available:

• Monday – Friday: 8 AM – 8 PM ET
• Saturday: 9 AM - 6 PM ET
• Sunday: Closed

Refinance or apply for a mortgage

See our current purchase rates and refinance rates. If you are interested in taking the next step to get prequalified, start online or call us at 800-447-1101.

Chase Employees

Chase employees interested in a home purchase or refinance should go to the Employee Financial Services page on the Intranet or call us at 866-421-5487 (only for Chase employees).

For NY customers:

For inquiries or complaints and to obtain further information about Chase Home Lending servicing call Chase directly at 1-800-848-9136 or write to us at any of the addresses in the Mail section below. Customers may also file complaints and obtain further information about Chase by contacting the New York State Department of Financial Services Consumer Assistance Unit at:

Chase isn't registered with the NY Superintendent of Financial Services.